Privacy Policy
Version 1.1
Last revised on: 15 August 2024
1. Introduction
At Teleship, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, use our services, or interact with us in any other way. By using our services or accessing our website, you agree to the collection and use of information as outlined in this policy.
2. Information We Collect
We collect and process the following types of personal data:
a. Information You Provide to Us
Contact Information: Name, email address, phone number, and physical address.
Account Information: Username, password, and other registration details.
Payment Information: Credit card information or other financial details.
Communications: Any information you provide when communicating with us (e.g., support requests).
b. Order Data for Shipping & Customs
For our eCommerce parcel delivery services, we collect additional information related to the order, including:
Order Details: Sale value, purchased items (including item descriptions and quantities), customer name, and order status.
Consignee Data: The recipient's full shipping address, including city, province, country, postal code, and contact information.
Fulfillment Data: Information related to order fulfillment, including fulfillment ID, status, line items, shipping address, and assigned locations.
Financial Data: Pricing and transaction details, such as approximate discounted unit price and currency information.
Product Information: SKU, product titles, quantities, and harmonized system (HS) codes for international shipping.
c. Automatically Collected Information
We automatically collect data when you interact with our website, such as:
Device Information: IP address, browser type, operating system.
Usage Data: Pages viewed, time spent on pages, clicks, referring/exit URLs.
d. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. These technologies collect information such as your device type, browsing actions, and preferences. You can manage your cookie preferences in your browser settings. For more information, please review our Cookie Policy (see Section 7).
3. How We Use Your Information
We use your data for the following purposes:
Provide Services: To process orders, deliver shipments, and manage your account.
Customer Support: To respond to your inquiries and provide support.
Marketing: To send you promotional communications, with your consent.
Improve Services: To analyze usage trends, monitor website traffic, and enhance our services.
eCommerce Order Processing: To handle order details, ensure delivery, and communicate with the recipient (consignee).
Legal Compliance: To comply with applicable laws, prevent fraud, and enforce our terms.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Contractual Obligation: To fulfill our contract with you, such as processing orders.
Legitimate Interests: To enhance our services, maintain website security, and prevent fraud.
Consent: For marketing and certain cookie use, we rely on your explicit consent, which you can withdraw at any time.
Legal Obligations: To comply with legal and regulatory requirements.
5. How We Share Your Information
We may share your information with third parties in the following circumstances:
Service Providers: To facilitate the operation of our services, we may share your data with trusted third-party vendors, such as payment processors, shipping carriers, and cloud storage providers.
Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
Business Transfers: If Teleship is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
With Your Consent: We will share your personal data with other parties only if we have obtained your explicit consent.
6. Data Security
We take the security of your personal data seriously and have implemented appropriate measures to protect it from unauthorized access, loss, or misuse. This includes:
Using encryption technologies where applicable.
Limiting access to your data to authorized personnel.
Regularly reviewing our security practices to guard against risks.
However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
Cookies are small files stored on your device that allow us to recognize your browser and remember certain information. We use cookies to:
Improve site functionality.
Track user behavior on our website.
Customize content and advertising.
You can control or delete cookies through your browser settings. However, disabling cookies may affect your ability to use some features of our website.
8. Your Rights
Under applicable data protection laws, you have the following rights regarding your personal data:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete data.
Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
Right to Restrict Processing: You can request that we limit the processing of your personal data in specific cases.
Right to Data Portability: You can request that we transfer your personal data to another organization or directly to you.
Right to Object: You can object to the processing of your personal data for marketing purposes or when processing is based on legitimate interests.
Right to Withdraw Consent: Where processing is based on your consent, you can withdraw it at any time.
To exercise these rights, please contact us at the email address provided in Section 11.
9. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. When we no longer need your data, we will securely delete or anonymize it.
10. International Data Transfers
Due to the nature of our business, your personal data may be transferred to and processed in third countries that may not have the same level of data protection laws as your home country. In such cases, we will ensure that your data is adequately protected by ensuring the necessary safeguards, such as standard contractual clauses or binding corporate rules, are in place.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and, where appropriate, we will notify you via email. Please check back periodically to stay informed of updates.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: privacy@teleship.com
