Shipper FAQs
Last revised on: 1 November 2024
What is Teleship?
Which countries can I ship to using Teleship?
What is Teleship End-to-End service?
What is Teleship Hub Direct service? (no first mile included)
Some orders do not appear in the Teleship app. Does Teleship have weight/dimensions/value restrictions that prevent me from shipping?
How do I setup a Teleship account and start shipping my international orders?
How do I create labels?
Once I have purchased a label, what do I need to do?
Do I need to print the commercial Invoice?
What happens once I have shipped?
How do I track my parcels?
Can I use Teleship to ship personal items to friends and family as gifts?
Do customers have to pay import VAT and/or duties when receiving their package?
Will I incur surcharges or additional fees?
Do I need to provide additional information/documentation to ship internationally?
I have a problem with my package/order, or an IT problem. How do I contact Teleship?
EU-specific deliveries: I don't have an IOSS number. Can I still ship with Teleship?
I use another ERP or ship via a 3PL. How do I start shipping with Teleship from our system?
Does Teleship offer returns?
What is Teleship?
Which countries can I ship to using Teleship?
What is Teleship End-to-End service?
What is Teleship Hub Direct service? (no first mile included)
Some orders do not appear in the Teleship app. Does Teleship have weight/dimensions/value restrictions that prevent me from shipping?
How do I setup a Teleship account and start shipping my international orders?
How do I create labels?
Once I have purchased a label, what do I need to do?
Do I need to print the commercial Invoice?
What happens once I have shipped?
How do I track my parcels?
Can I use Teleship to ship personal items to friends and family as gifts?
Do customers have to pay import VAT and/or duties when receiving their package?
Will I incur surcharges or additional fees?
Do I need to provide additional information/documentation to ship internationally?
I have a problem with my package/order, or an IT problem. How do I contact Teleship?
EU-specific deliveries: I don't have an IOSS number. Can I still ship with Teleship?
I use another ERP or ship via a 3PL. How do I start shipping with Teleship from our system?
Does Teleship offer returns?