Service FAQs

Service FAQs

What is Teleship?

Which countries can I ship to using Teleship?

What is Teleship End-to-End service?

What is Teleship Hub Direct service? (no first mile included)

Some orders do not appear in the Teleship app. Does Teleship have weight/dimensions/value restrictions that prevent me from shipping?

How do I setup a Teleship account and start shipping my international orders?

How do I create labels?

Once I have purchased a label, what do I need to do?

Do I need to print the commercial Invoice?

What happens once I have shipped?

How do I track my parcels?

Can I use Teleship to ship personal items to friends and family as gifts?

Do customers have to pay import VAT and/or duties when receiving their package?

Will I incur surcharges?

Do I need to provide additional information/documentation to ship internationally?

I have a problem with my package/order, or an IT problem. How do I contact Teleship?

EU-specific deliveries: I don't have an IOSS number. Can I still ship with Teleship?

I use an ERP or a 3PL. How do I start shipping with Teleship from our system?

Does Teleship offer returns?

What is Teleship?

Which countries can I ship to using Teleship?

What is Teleship End-to-End service?

What is Teleship Hub Direct service? (no first mile included)

Some orders do not appear in the Teleship app. Does Teleship have weight/dimensions/value restrictions that prevent me from shipping?

How do I setup a Teleship account and start shipping my international orders?

How do I create labels?

Once I have purchased a label, what do I need to do?

Do I need to print the commercial Invoice?

What happens once I have shipped?

How do I track my parcels?

Can I use Teleship to ship personal items to friends and family as gifts?

Do customers have to pay import VAT and/or duties when receiving their package?

Will I incur surcharges?

Do I need to provide additional information/documentation to ship internationally?

I have a problem with my package/order, or an IT problem. How do I contact Teleship?

EU-specific deliveries: I don't have an IOSS number. Can I still ship with Teleship?

I use an ERP or a 3PL. How do I start shipping with Teleship from our system?

Does Teleship offer returns?

© Teleship Limited, 2024

© Teleship Limited, 2024